Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Craig Bruns, Vice President, Customer Support at Crown Equipment Corporation
Crown Equipment Corporation Logo

Craig Bruns


Vice President, Customer Support
Crown Equipment Corporation

Check out the incredible speaker line-up to see who will be joining Craig.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020


9:10 AM Panel: Leveraging Predictive Analytics and Maintenance for Improved Customer Service

With the power of predictive field service, the impossible becomes possible and inefficiencies become the thing of the past. The industry has been transitioning from the reactive to proactive and, recently, predictive service model for several years now, and this panel explores real-life examples of predictive maintenance successes and lessons learned. Join our expert panelists for an overview of: 

-First things first: Establishing the foundation for an effective predictive maintenance strategy
-Making sure you are getting the right data from your machines
-Pricing structure changes as a result of predictive maintenance
-Ensuring you have the right technology and processes to support your predictive maintenance strategy