Dale Calder | Field Service Next West

Dale Calder

Dale Calder

Founder InSkill
Dale Calder

Dale Calder is a technology visionary, serial entrepreneur, and inventor with multiple technology patents. He has been a pioneer in applying Generative AI and the Internet of Things to support complex product OEMs and their customers. He is the founder of InSkill, a leader in Generative AI for field service and industrial operations. InSkill is deployed in more than 5,000 locations and helps solve thousands of worker problems every day. The company has been recognized with a Frost & Sullivan Best Practices Award. Previously, Dale founded and scaled Axeda, a pioneer in the Internet of Things for medical device and industrial machine manufacturers. Axeda was adopted by more than 300 leading OEMs, including Abbott, GE, NCR, EMC, AT&T, and Diebold, and was later acquired by PTC for $170 million. Axeda was also recognized as a Gartner Cool Vendor.

Wednesday, April 8, 2026

10:30 AM Rise & Shine’ Networking Break and Tech Demo Theater in the Expo

Recharge your day with fresh-brewed energy! Stop by the barista station for a coffee, pair it with delicious baked goods, and connect with fellow attendees. While you sip and mingle, head over to the Tech Demo Theater in the expo to fuel your mind with the latest breakthroughs shaping service.

Tech Demo Theater In The Expo

Live 10-minute vendor demos of cutting-edge solutions to support your service ambitions

10:35 – 10:45 am Automatic scheduling with Timefold: When Every Constraint Matters

Forget about Generative AI. Scheduling optimization is the most profitable AI technology on this planet. Especially for field service operations.

For example, when a telcod using Timefold to plan their fleet of technicians, they reduced their driving time by 25%, on the same workload. It saved them $4’000 per vehicle per year, which amounted to savings of hundreds of millions of dollars per year, alongside diminishing millions of kilograms of CO² emissions per year.

But the real challenge is handling every hard and soft constraint. To generate schedules that are a win for the financial goals, service quality and the employee well-being.

In this session, I'll show you how to solve workforce scheduling problems at scale with Timefold.

Geoffrey De Smet, CTO and Co-Founder, Timefold

10:50 – 11:00 am Monetize Your Investment in AI

Learn how leading OEMs are using their investment in AI Copilots for Field service to drive new sources of recurring revenue.

Dale Calder, Founder, InSkill 

Check out the incredible speaker line-up to see who will be joining Dale.

Download The Latest Agenda