Dario Samarzija is a technical support team lead at Alfresco, an open source company. Mr Samarzija uses his vast technical experience gained working as a support engineer and business consultant across the industry and his leadership skills to ensure and deliver continuous success for both the clients and the team. He holds a number of industry-recognized certifications from Amazon (AWS Solution Architect Associate), Microsoft (Microsoft Certified Professional), Cyberoam (Certified Network and Security Professional) as well as Service Strategies Certified Support Supervisor certification. He also speaks several languages and is naturally curious about exploring ways to improve service quality.