Field Service Palm Springs 2019

April 23 - 26, 2019

JW Marriott Palm Desert Resort & Spa, CA

Dario Samarzija


Technical Support Team Lead, EMEA
Alfresco


3:40 PM The Next-Generation Of Knowledge-Based Self Service And Support

  • Using a knowledge management system to suggest solutions in customer support
  • Using engineer knowledge to create data for a knowledge-based system
  • Best practices for creating usable content
  • Establishing KPIs for your new system


Check out the incredible speaker line-up to see who will be joining Dario.

Download The Latest Agenda