David Douglas

David Douglas is a seasoned senior executive with over 25 years of global technology leadership experience in the Lottery and Gaming sectors. He excels in driving operational excellence, spearheading strategic initiatives, and leading business transformations. With a strong ability to align technology and operations with business goals, he delivers scalable solutions that drive efficiency and profitability.  His expertise spans IT service management, operations governance, process optimization, and mergers & acquisitions integration. He has a proven history of leading cross-functional teams, managing large-scale budgets, and leveraging proprietary AI systems to generate actionable insights and accelerate operational growth. His leadership encompasses Service Management, large-scale system and infrastructure deployments, professional services, technical support, field operations, and customer service centers.