David Douglas

President Maui Holdings

David Douglas is a seasoned senior executive with over 25 years of global technology leadership experience in the Lottery and Gaming sectors. He excels in driving operational excellence, spearheading strategic initiatives, and leading business transformations. With a strong ability to align technology and operations with business goals, he delivers scalable solutions that drive efficiency and profitability. His expertise spans IT service management, operations governance, process optimization, and mergers & acquisitions integration. He has a proven history of leading cross-functional teams, managing large-scale budgets, and leveraging proprietary AI systems to generate actionable insights and accelerate operational growth. His leadership encompasses Service Management, large-scale system and infrastructure deployments, professional services, technical support, field operations, and customer service centers.

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

1:00 PM ROUNDTABLES HOSTED BY SERVICE LEADERS

TABLE 1 – Mastering the Rule of Threes: How It Can Help You Solve Almost Any Service Challenge – Moderated by Brendan O'Malley, Field Service Engineering, Customer Sustainment and Support, Northrop Grumman Autonomous Systems

TABLE 2 – Monetizing Data as a Product: How to Communicate the Value to Customers Who Think It Should Be Free – Moderated by Brandon Simon, Director of Aftermarket Sales & Field Support, Crown Equipment, and

Collin Rush, Director, InfoLink Customer Support, Crown Equipment

TABLE 3 - Safety and Service Redesign that Drives Team Transformation and Technician Retention -- Moderated by Jennifer Dye, Regional Director, Power Services, West, Schneider Electric

TABLE 4 - Overcoming Process Inertia: Strategies for Continuous Improvement in Field Service – Moderated by Travis Riley Director of Commercial Service, J.R. Hobbs

TABLE 5 - Gen AI + IoT: How to create the most intelligent and relevant Connected Solutions – Moderated by Amir Pasdar, Senior Manager IoT, Henny Penny

TABLE 6 – Depot Repair: How to Most Effectively Manage Your Customer’s Return-to-Base Repairs – Moderated by David Douglas, President, Maui Holdings

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda