Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

David Lamb, Customer Success Executive at Cisco Systems Inc.
Cisco Systems Inc. Logo

David Lamb


Customer Success Executive
Cisco Systems Inc.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, September 30th, 2020


3:00 PM Panel: Best Practices in Customer Retention

Our expert panelists will share best practices in securing new accounts and ensuring contract renewals. Key takeaways include:


- Understanding your customers’ true needs and getting a holistic view of their existing infrastructure

- Ensuring that your product and service offerings are optimized to yield maximum ROI for your customer

- Practices around measuring customer success and satisfaction

- Developing a system of metrics and KPIs that accurately reflect customer satisfaction rates and can serve as the foundation for data-driven strategy adjustments and continuous improvement