Dennis Pappas

(Moderated by service leaders; no vendors please. All attendees from service organizations are welcome to participate)

Table #1 – Best Practices for Managing M&As to Rebalance the Service Portfolio and Reduce Technician Turnover – Moderated by Dennis Pappas, former Global Services Director, Advanced Instruments and Managing Director ADAPT Service Consulting 

Table #2 - Diversity Innovation: Programs That Are Enhancing Service Recruitment, Loyalty & Retention – Moderated by Corrie Prunuske, President, Commercial & Industrial Division, CoolSys; and Roy Dockery, Roy Dockery, Leadership Consultant & Advisor, The Art of Leading 

Table #3 – Service Marketing: How to Generate More Service Business Leads to Support Your Growth Ambitions – Moderated by Ken Murdock, Director US Service Operations, ABB 

Table #4 – Leadership Fitness: How to Strengthen Your Leadership Presence & Influence – Moderated by Fred Walkover, Executive Leadership & Personal Development Coach, Crescendo Coaching Group 

Table #5 – Technician Retention Strategies– Moderated by Steve Mays, VP, General Manager & Partner, Reynolds Machinery