Field Service

September 30 - October 02, 2020


11am – 6pm ET

Diana Bricknell, Director, Electric Transmission Operations at Pacific Gas & Electric Company
Pacific Gas & Electric Company Logo

Diana Bricknell

Director, Electric Transmission Operations
Pacific Gas & Electric Company

Check out the incredible speaker line-up to see who will be joining Diana.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, October 1st, 2020

5:30 PM Beer-Tasting Toolbox Talks

Choose 2, 30 minutes each.

1. Bringing Your Customers into Your Support Organization

  • ServiceMax

2. Moving from the Dispatched to the Dedicated Onsite Support Model

  • David Rabe, Senior Director, Head of Field Service Automation and MegaLabs, Siemens Healthineers

3. Achieving Accuracy in Reporting for Data-Driven Decision Making 

  • Matt Rust, Head of Service Data Analytics and Reporting, Mettler-Toledo

4. Leaving Legacy Operations Behind and Navigating through Change

  • Brian Zenz, Area Operations Director, SBA Communications

5. Optimizing Knowledge Management for Field Service Teams

  • Michael Ahrens, Senior Director, Field Service Operations, Pure Storage

6. Adding Value to Service Contracts to Extend Customer Relationship

  • Nithin Skaria, Manager, Field Operations, Acuity Brands Lighting, Inc.

7. The Financial Side of Service: Profit, Breakeven, When to Reinvest

  • Aaron Chiang, Vice President and General Manager - Global Field Service, Cohu, Inc.

8. Achieving the Goal of Customer-Centric Field Service 

  • Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth

9. Applying Augmented Reality (AR) in Field Services

  • Ravi Advani, Director – Field Services Solutions, Digital Workplace Services Unisys

10. Mobile Enablement and Automation in the Energy/Utilities Field Service

  • Diana Bricknell, Director, Electric Transmission Operations, Pacific Gas & Electric Company
  • Steven Dingler, Director, Customer Operations, Georgia Power Company

11. Capitalizing on Outcomes-Based Solutions

  • Andy Wight, Director, Service Product Portfolio, AB SCIEX