Dr. Marlene R. Kolodziej

Dr. Marlene Kolodziej is Vice President of Centralized Services for Ricoh USA, Inc. In this role, Dr. Kolodziej is responsible for leading a variety of functions within Ricoh’s Services Delivery organization, such as Customer and Technical Support, Help Desks, Call and Customer Care Centers, Data Centers, Business Process and Remote Support Services, Software Support, and Offshore Partners. She provides 24/7/365 support for Technology Services, Managed Services, IT Services, Professional Services, Field Support, and customers, as well as pre- and post-support for Ricoh Direct and Dealer technicians, Sales staff, Systems Engineers and Analysts.

A recognized leader in the development and implementation of customer-focused transformative technology and support solutions, Dr. Kolodziej possesses more than three decades of experience encompassing End-user Support, Personal Computing and Technology, Mobility, Infrastructure, Network, Data Center, Programming/Development, Applications, and LEAN/Agile transformation. With a background in the Chemical, Publishing, Finance, Data Retention and Storage, and Healthcare industries, she has successfully led global technology and business teams to implement innovative client support solutions that have increased standardization, strengthened organizations, and decreased maintenance costs.

Prior to joining Ricoh, Dr. Kolodziej most recently served as Assistant Vice President of Service Delivery for Northwell Health, New York’s largest healthcare provider, where she was responsible for Field Support, Help Desk, Video and Web Conferencing, Mobility, Telehealth, and Innovation. Among her many accomplishments, Kolodziej helped create strategy for and operationalize the Health Information Technology Innovation Center (HITIC), a collaborative environment where many ideas were brought to life, including a 3D-printed, amphibious prosthetic leg that was named one of Time Magazine’s Best Inventions of 2018. She also developed an enterprise-wide device strategy roadmap to deliver and support mobile technology that improved clinicians’ ability to provide care, and enhanced patients and families’ access to information and services critical to their health and well-being.

Dr. Kolodziej has a bachelor’s degree in Information Sciences from University of Phoenix, her master’s degree in Business Administration from Holy Family University, and her doctorate degree in Business Administration from Capella University.