Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Elisha Bailez, Senior Project Manager at Hussmann Services Corporation
Hussmann Services Corporation Logo

Elisha Bailez


Senior Project Manager
Hussmann Services Corporation

Check out the incredible speaker line-up to see who will be joining Elisha.

Download The Latest Agenda

Employees of The Future: Overcoming Talent Recruitment, Engagement and Retention Challenges

Friday, October 2nd, 2020


9:05 AM Case Study : Hussmann’s Take on the Industry-Wide Technician Shortage Problem

Numerous industry reports indicate that, in order to meet growing demand for service and support, the U.S. will need an additional two million field service workers by 2021. As alarming as this projection sounds, there are feasible solutions to the talent shortage problem. 


Hussman Corporation, a Panasonic company, has figured out how to close the skills gap and keep talent engaged. In May‘ 2018, the display equipment and refrigeration systems manufacturer partnered with Lincoln Tech’s Prairie TX campus to develop and launch their inaugural eight-week TechX advanced refrigeration training program. To date, Hussmann recruited 72 and retained 63 TechX graduates on their services team.


Join our expert speakers for an interactive discussion about the importance of creating opportunities for existing and future talent to accelerate their career through hand-on training programs and:


-How BMW’s MINI Automotive Service Technician Education Program (STEP) inspired Hussmann to develop TechX advanced training program

-Why developing an internal, specialized curriculum is the most optimal approach in talent recruitment

-What it takes to develop and implement a training program for your technicians, specifically some of the unforeseen challenges and lessons learned throughout the process