Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Eric Rivas, Director of Service at Cattron Global
Cattron Global Logo

Eric Rivas


Director of Service
Cattron Global

Check out the incredible speaker line-up to see who will be joining Eric.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, April 22nd, 2020


2:00 PM Customer Success Meetup Metrics Matter – Driving Service Profitability through KPIs

Growing service revenue and profitability are key attributes for a strong service organization. Developing and deploying strategies with linked metrics to measure improvement help drive the pathways to growth in revenue and profitability. 

During this meetup, Eric Rivas will discuss Cattron Global’s approach to developing proven pathways to generating stronger revenue and profitability results with his service teams. 

Join Eric and fellow attendees to benchmark strategies and ideas around:

-Developing a clear-cut pathway to revenue and profitability growth
-Ensuring team alignment toward goals and objectives to drive strategy, vision, and execution
-Four key drivers and operational metrics you should be tracking to drive value for both your organization and your customers