Manufacturers today are on a journey that involves the redefinition of after-sales service – an evolution from reactive, break-fix service models to a new paradigm focused on maximizing product uptime. This shift is critical in the servitization-centered economy, where brands are selling outputs products deliver opposed to products themselves. But, what should manufacturers do to make this shift a reality and just how long will it take?
Join Syncron in this interactive workshop to discuss the product uptime maturity curve, learning where manufacturers are today and where they are going. The workshop will also cover:
- Training and equipping employees and field service teams to support this new business model
- Technology and resource requirements to support a subscription-based business
- The criteria that define an organization focused on maximized product uptime
- Tactical steps and details on how after-sales service organizations should look in the next five, 10 and 15 years