Fabio Raffone

VP Service Operation Americas, Tetra Pak

Fabio Raffone is the Vice President of Customer Service Operations for North, Central, and South America at Tetra Pak. With over 15 years of experience, Fabio has excelled in leading diverse teams and driving operational excellence across multiple regions. He holds a master’s degree in chemical engineering from the University of Naples. Fabio's career includes significant roles at Nestlé Italiana S.p.A. and various leadership positions at Tetra Pak, where he has been instrumental in fostering continuous improvement and innovation. He has worked in Italy, Brazil, and the U.S., leveraging his multilingual skills and cross-cultural insights. An active industry thought leader, Fabio has contributed to various industry podcasts and publications and is a member of the Service Council and TSIA (Technology & Services Industry Association). His dedication to excellence and talent development makes him a respected leader in customer service operations.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

8:45 AM OPENING KEYNOTE: Red Carpet Ambition: Creating an Effective Service Culture of the Future With New Leadership Approaches

This session explores the cutting-edge approaches and mindsets required to build and nurture a service culture that will thrive in today’s rapidly changing business landscape. Fabio will share the shifting paradigms in field service and their impact on organizational culture, as well as innovative leadership approaches that foster agility, innovation and customer-centricity.

Attendees will gain valuable insights into:

How to identify and cultivate leadership potential within organizations
Practical strategies for implementing new leadership models that drive cultural change
Techniques for aligning service culture with evolving customer expectations and technological advancements
Methods for measuring and improving the effectiveness of cultural initiatives

This keynote is designed to inspire and equip field service executives, managers, and emerging leaders with the tools and vision needed to create a service culture that will not only survive but thrive in the face of future challenges. Participants will leave with a roadmap for transformation and the confidence to lead their organizations into a new era of service excellence.

Check out the incredible speaker line-up to see who will be joining Fabio.

Download The Latest Agenda