Fabio Raffone

This session explores the cutting-edge approaches and mindsets required to build and nurture a service culture that will thrive in today’s rapidly changing business landscape. Fabio will share the shifting paradigms in field service and their impact on organizational culture, as well as innovative leadership approaches that foster agility, innovation and customer-centricity.

Attendees will gain valuable insights into:

• How to identify and cultivate leadership potential within organizations
• Practical strategies for implementing new leadership models that drive cultural change
• Techniques for aligning service culture with evolving customer expectations and technological advancements
• Methods for measuring and improving the effectiveness of cultural initiatives

This keynote is designed to inspire and equip field service executives, managers, and emerging leaders with the tools and vision needed to create a service culture that will not only survive but thrive in the face of future challenges. Participants will leave with a roadmap for transformation and the confidence to lead their organizations into a new era of service excellence.