Field Service Palm Springs 2025
April 22 - 24, 2025
JW Marriott Desert Springs, Palm Springs, CA
Gail Norris
US Lead, SITRAIN Digital Industries Learning, Digital Industries Division Siemens
Gail Norris is the Director of SITRAIN – Digital Industries Learning for the US. Developing people is a passion well suited for her current role. She has been responsible for customer product learning services in the US since 2011 and has been the primary driver behind the development of a Continuous Learning approach, with the incorporation of Digital Technology.
Previous experience includes roles in Program Management, Business Excellence and Procurement for Siemens, as well as roles in Supply Chain, Operations Accounting, Audit and Consulting for Aviation and Accounting organizations.
Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems
5:00 PM PANEL: Hiring & Grooming 24/7/365: Deepening Your Leadership and Technician Bench
Having a deep bench of talented leaders, middle managers and technicians is crucial for delivering exceptional service and ensuring business continuity. This session will explore effective strategies for hiring, developing, and retaining top talent to support your organization's growth and success.
Panelists will discuss these topical areas:
- Talent Acquisition: Identifying and attracting top-quality candidates through targeted recruitment efforts, effective job postings, and leveraging social media.
- Employee Development: Implementing comprehensive training and development programs to equip your team with the skills and knowledge needed to excel.
- Leadership Development: Nurturing future leaders through mentorship, coaching, and opportunities for professional growth.
- Retention Strategies: Creating a positive and supportive work environment that fosters employee engagement, satisfaction, and loyalty.
- Succession Planning: Developing a strategic plan to ensure a smooth transition of leadership and continuity of operations.
Check out the incredible speaker line-up to see who will be joining Gail.
Download The Latest Agenda