Gail Norris

US Lead, SITRAIN Digital Industry Academy, Digital Industry Division Siemens

Gail Norris is the Director of SITRAIN – Digital Industries Learning for the US. Developing people is a passion well suited for her current role. She has been responsible for customer product learning services in the US since 2011 and has been the primary driver behind the development of a Continuous Learning approach, with the incorporation of Digital Technology.

Previous experience includes roles in Program Management, Business Excellence and Procurement for Siemens, as well as roles in Supply Chain, Operations Accounting, Audit and Consulting for Aviation and Accounting organizations.

MON, May 6: Deep-Dive Workshop Day

4:10 PM Workshop 14 Executing a Service Rotation Plan for Entry Level Employees to Learn All Aspects of Service

How do you create an agile workforce in a complex service delivery environment? How do you build for the future, while maintaining legacy service to customers? A comprehensive Strategic Workforce Plan formed the foundation of Siemens’ approach, with specific focus on entry-level assessment and cross-functional/technology skill building.

Join Gail to learn about Siemens’ journey and its unique skill outputs. This session explores the basis of the service organization’s comprehensive Strategic Workforce Plan, including market analytics, skills visioning workshop, workforce analytics, and strategy setting at the Service Delivery functional and holistic levels. Gail will share how we created targeted assessments for skills observation and validation, working beyond the interview and knowledge assessments.

She will walk through how to develop detailed learning plans for achievement of technical competency objectives, including:

How to create a custom Strategic Workforce Plan for your organization and what agility in the workforce can look like
What a targeted assessment looks like
The necessary considerations to create comprehensive technical learning plans

Check out the incredible speaker line-up to see who will be joining Gail.

Download The Latest Agenda