Greg Lush - VP Innovation - over the last 34 years in the service industry Greg has spent time in the field as a distributed controls technician; configured International service organizations; created and delivered pragmatic learning solutions; led change as a Chief Information Officer; and research and development to differentiate service organizations in their verticals. Evangelizing new technologies, data sciences, workforce science approaches are Greg's passions. His inventions around activity and worker qualification along with objective "point of service" measurement are significant contributors towards his lifelong ambitions to elevate the worker. You may see Greg's most recent contributions through social channels and at http://lastmileworker.com where he shares experiences and insights surrounding service delivery. Greg is considered an industry expert and speaks at trade shows and conferences throughout the world.