Customer Advocacy: Putting Customers at the Heart of Your Business
Thursday, April 23rd, 2020
Over the last 37 years in the service industry, Greg has spent the time in the field as a distributed controls technician, configured international service organizations, led change as chief innovation officer and conducted research and development to differentiate service organizations in their respective industry verticals. All of his professional accomplishments have been driven by the passion for innovative tech evangelism, smart data leveraging and workforce science.
Greg is joining us to share the wealth of cross-industry knowledge and best practices in uncovering the gaps in digital transformation and driving change management in a way that works for YOUR organization. Key takeaways include:
-Four fundamental steps in the digital transformation hierarchy that will help you truly transform your organization
-The whys and the how’s of establishing digital trust with your customers
-Realistic outcomes forecasting – what should they be?
-Best practices in shifting worker behavior and driving change forward
-Leveraging investments you already h ave and securing your digital advantage ahead of looming financial markets calamity