Facing higher customer expectations and tighter resources, service organizations are using AI and connected systems to shift from reactive fixes to proactive prevention. Greg Parker, Vice President, Americas, Life Cycle Solutions for Johnson Controls will discuss how JCI leveraged artificial intelligence across both operations and customer-facing solutions to meet unmet needs in a healthcare setting. By integrating AI with connected systems, including video surveillance and smart patient rooms, teams can proactively detect anomalies and safeguard people and assets. Hear lessons learned including:

• Implementing quarterly customer advisory councils and collecting industry feedback to keep aligned with real world problems that matter most to customers
• Using AI-enabled monitoring to anticipate risk and equipment issues before they escalate
• Streamlining field operations and central command responses with connected systems and AI to enhance operational readiness
• Defining a framework for synthesizing customer feedback, industry trends and AI advancements to build scalable innovation