What does it take to modernize service operations in one of the most iconic and historically protected venues in the world? In this case study, Greg Parker, Vice President, Americas, Life Cycle Solutions at Johnson Controls, shares how his team transformed security and service delivery at Fenway Park, achieving 95% remote issue resolution without compromising the integrity of a century-old landmark. By combining AI-driven insights with connected systems, including video surveillance, Johnson Controls enabled a shift from reactive response to proactive, remote-first operations. Join this session to explore how legacy environments can become high-performing, data-driven service ecosystems. Hear lessons learned including:

• Using AI-enabled monitoring to anticipate risk and equipment issues before they escalate
• Streamlining field operations and central command responses with connected systems and AI to enhance operational readiness
• Defining a framework for synthesizing customer feedback, industry trends and AI advancements to build scalable innovation