Greg Parker

VP Innovation & Portfolio Management Johnson Controls

Greg is a business leader with over 25 years of experience in product management, strategic planning, service portfolio management, channel excellence, and engineering. Greg joined Johnson Controls in 2020 and currently serves as Vice President of Innovation and Portfolio Management for the security business of Johnson Controls Building Solutions North America. He oversees the strategy and growth of the $2B business with over 2,000 field technicians and more than 300,000 customers across North America. His thought leadership and expertise has been published in various security industry publications. Prior to Johnson Controls, Greg was at Trane Technologies as senior director for service excellence and portfolio management. He began his career as an electrical engineer in 1996 working for Hussmann where we worked his way up to service operations leader in 2011. Greg is a Senior Industrial Fellow for the Aston School of Business in the United Kingdom. He holds a bachelor’s degree in electrical engineering from Auburn University and a master’s degree in business administration from Indiana University’s Kelley School of Business. He and his family live in Sand Rock, Alabama and enjoy fishing, watching movies, eating good food, and watching college football together.

Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

11:45 AM KEYNOTE: Moving Beyond the Hype: How to Use AI as a Human Enabler to Improve Customer and Enterprise Outcomes

As buildings transform into living, dynamic assets through connectivity at every touch point, the security sector is undergoing a parallel transformation, creating a holistic digital ecosystem. IoT, AI, and cloud computing are taking the guesswork out of system maintenance and risk management to ensure uptime and reliability when it matters most. These digital technologies are allowing building leaders to stay focused on protecting their occupants instead of conducting manual system tests and monitoring.

These technological advancements enable companies like Johnson Controls to take a hybrid approach by weaving AI into existing processes and digital tools to drive efficiency, accuracy and mitigate risk.

In this session Greg will:

Discuss how to instill the ideal balance between technology and the human touch in the service roadmap, creating a synergy that maximizes service operations effectiveness
Review the best steps for AI implementation by first focusing on key outcomes needed for customers and your company to determine use cases
Share how Johnson Controls is maximizing the power of digital tools to solve its biggest service challenges – from uptime improvement to the simplification of lifecycle management

Check out the incredible speaker line-up to see who will be joining Greg.

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