Halleh Ahadian
Senior Director, Technical Support Illumina
Halleh Ahadian is a seasoned Technical Support leader at Illumina, where she is dedicated to advancing customer experience in support of the company’s mission to unlock the power of the genome. With deep expertise in customer support strategy, process optimization, and cross-functional collaboration, she plays a key role in ensuring that customers—from researchers to clinicians—can effectively leverage Illumina’s technologies to drive scientific and clinical breakthroughs.
Halleh is known for her ability to connect business needs with innovative technologies, including leading efforts to integrate AI and automation into customer support. Her work focuses on building scalable, intelligent solutions that enhance both the customer journey and operational efficiency in a highly complex, data-driven environment.
She partners closely with global teams and senior leadership to shape long-term strategies while delivering practical, high-impact improvements. With a strong understanding of both customer needs and the broader life sciences landscape, Halleh brings a thoughtful and strategic approach to driving change.
Her work is grounded in a commitment to continuous improvement, operational excellence, and empowering teams to deliver meaningful outcomes for customers who are advancing science and improving human health.
Tuesday, April 7, 2026
8:55 AM Heads of Service Keynote Panel: Service as a Revenue Engine: Leading the Next Wave of Growth, Innovation, and AI-Driven Transformation
Service organizations have significant revenue targets to achieve as service shifts from cost center to profit center. With service as a strategic growth driver, leaders are under pressure to scale operations, optimize talent strategy, and embrace transformative technologies while consistently delivering excellence in the field. Hear service visionaries unpack how they’re rewriting the business model for service to build scalable, profitable and competitive service organizations. Panelists will discuss:
- Talent strategies for growing a service organization in an environment increasingly augmented by automation
- Modernizing customer targeting and CRM to reimagine customer segmentation, sales execution, and post-installation service conversion
- Crafting competitive service pricing models, managing warranty economics, and creating service contracts that drive year-round revenue
- Elevating service leadership with AI to contribute to broader corporate innovation strategy
- Building the operational foundation of systems, processes and measurement to support a profit-centric service model
Check out the incredible speaker line-up to see who will be joining Halleh.
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