Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Ira M. Busman, Vice President, Customer Support at Okuma America Corporation
Okuma America Corporation Logo

Ira M. Busman

Vice President, Customer Support
Okuma America Corporation

Check out the incredible speaker line-up to see who will be joining Ira M..

Download The Latest Agenda

Deep-Dive Workshop Day: Mastering the Art of Field Service

Tuesday, September 29th, 2020

9:20 AM Panel: The Outcomes-Based Service Conversation: Adjusting Mindset, Culture, Processes, and Pricing

In today’s competitive marketplace, great companies are no longer just product or service companies; they’re great experience companies. In order to deliver a holistic experience to existing clients and develop value-packed service offerings for prospective customers, leading organizations are shifting to the outcomes-based service model, entailing a complex process of internal organization and cultural change. 

Our expert panelists are joining us to share their change management insights and recommendations on how to set your service business for success. Key takeaways include:


-Leading and influencing a cultural shift within your organization 

-Ensuring your IoT capabilities and data are up to par to support an outcomes-based service model

-How to get your customers on board with the shared risk/reward and pricing of this service model

-Exploring industry benchmarks and 5-year plans for outcome-based service