Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue
Wednesday, April 22nd, 2020
James Mylett leads the U.S. Digital Buildings business for Schneider Electric, a global leader in providing digital solutions for energy efficiency and sustainability.
A recognized pioneer in Field Services, James has a solid track record in accelerating the digital service experience for commercial buildings and is a champion for workplace safety. With a service career spanning over 38 years, and having held positions ranging from the frontline to the boardroom, James brings a unique perspective to driving strategic change in services. Some of the key takeaways James will share include:
-Examining how AI is currently being used in service and how will it be leveraged 3-5 years from now
-Determining the best-of-the-best AI vendors for service, and which match most closely to your organization’s needs
-Identifying which FSM platforms integrate most seamlessly with the leading AI vendors
-Adapting at a pace that works for your organization since change management needs to be handled effectively