Jamie Beck

Vice President, Field Operations
Peloton

Jamie Beck is the Vice President, Field Operations for Peloton. Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. He is responsible for the delivery, service and repair operations for Peloton across North America with a team of nearly 2000 people. Jamie joined Peloton in 2016 and has been a part of its rapid growth and expansion. Jamie holds a BS from Cornell University and an MBA from New York University.

Check out the incredible speaker line-up to see who will be joining Jamie.

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Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020

2:50 PM Panel: Best Practices in 3rd Party Service, Freelance and Contractor Management

Our expert panelists discuss balancing service delivery though third-party and in-house field service technicians, the pros and cons of each approach, as well as performance KPIs, compliance requirements and factors that may influence customer experience and brand perception. Join this panel for practical recommendations on:

Managing costs and optimizing your service delivery model by finding balance between third-party and in-house workforce
KPIs: How do metrics differ from in-house to 3rd party technicians?
Exploring freelance management solutions to keep it all straight
Ensuring a proper representation of your brand when using 3rd parties

Field Service Palm Springs 2020

Jamie Beck

Customer Advocacy: Putting Customers at the Heart of Your Business

2:50 PM Panel: Best Practices in 3rd Party Service, Freelance and Contractor Management

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