Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Jamie Beck, Vice President, Field Operations at Peloton
Peloton Logo

Jamie Beck


Vice President, Field Operations
Peloton

Check out the incredible speaker line-up to see who will be joining Jamie.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020


2:50 PM Panel: Best Practices in 3rd Party Service, Freelance and Contractor Management

Our expert panelists discuss balancing service delivery though third-party and in-house field service technicians, the pros and cons of each approach, as well as performance KPIs, compliance requirements and factors that may influence customer experience and brand perception. Join this panel for practical recommendations on:

  • Managing costs and optimizing your service delivery model by finding balance between third-party and in-house workforce
  • KPIs: How do metrics differ from in-house to 3rd party technicians?
  • Exploring freelance management solutions to keep it all straight
  • Ensuring a proper representation of your brand when using 3rd parties