April 21 - 24, 2020
JW Marriott Palm Desert Resort & Spa, CA
Customer Advocacy: Putting Customers at the Heart of Your Business
Thursday, April 23rd, 2020
- Managing costs and optimizing your service delivery model by finding balance between third-party and in-house workforce
- KPIs: How do metrics differ from in-house to 3rd party technicians?
- Exploring freelance management solutions to keep it all straight
- Ensuring a proper representation of your brand when using 3rd parties