(Limited to 20 participants from manufacturers and distributors only) 

If you’re at the very early stages of your AI journey, this is the meet and greet session for you! Connect with fellow peers who are gathering information to develop an AI roadmap. Find out the latest use cases in front and back office operations, and make new connections to share tips and tricks along the way. 

Hosted by:

Sara Smith, Service AI Program Owner, Waters Corporation

Talent recruitment is only half the battle, keeping them is just as critical. With high turnover rates, rising burnout, and growing skills gaps, organizations must rethink how they support, develop, and retain their frontline workforce. Join this interactive, facilitated discussion to learn how service leaders can build a culture of retention by addressing the real reasons people leave, and creating pathways for them to stay.

Room Leader - David Bishop, Managing Partner, Twin Bishop Strategies, LLC 

Table 1 Facilitator

Ecudemio Gutierrez, Director, Safety, DC Water

Table 2 Facilitator

Nick Cribb, VP, Regional Operations, Unlimited Service Group 

Table 3 Facilitator

Jamison Wharry, Director, Global Commercial Service, Hach