Start your day with fresh coffee, fresh connections, and fresh ideas. Join us for the opening of the Tech Demo Theater —your gateway to discovering the latest technologies transforming service.

• 10:45 – 10:55 | Beyond Break-Fix: Why Critical Infrastructure Needs a Digital Organism

• Why service AI must move beyond search and copilots.
• How L4 agents help manage complexity across modern service operations.
• How AI can act as a high-speed navigation system for human technicians.
• What a new operating model looks like when AI and people work together.

Join Kay at the Ascendo.ai booth after the session for a live L4 agent demo and a complimentary copy of Beyond Break-Fix.

Kay Narayanan, Founder and CEO, Ascendo AI

• 11:00 – 11:10 | Always-On Enablement: Closing the Gap Between Training and Performance

Skyllful is a frontline workforce enablement platform built for field service teams to deliver simulated workflow training across digital adoption, health and safety, technical skills, and compliance, with progress tracking at the individual level. In this session, CEO Justin Lake will share how Skyllful evolved from a digital adoption tool into a broad mobile training solution for the frontlines, and offer a first look at the Intelligence Layer: an expansion that integrates with native systems to surface the right information to the right person before they know they need it.

• How always-on, mobile-first enablement drives higher performance than traditional training approaches
• Why one platform can span safety, onboarding, skills, and compliance — without separate tools for each
• What proactive, AI-driven enablement looks like in practice
• How to measure whether your training is actually creating independent, confident performers

Justin Lake, CEO and Co-founder, Skyllful 

• 11:15 – 11:25 Presented by Reliance IQ

Jaryd Keith Fisher, Founder & CEO, Reliance IQ

(One 45-minute session)

Table 1: How Service Leaders Are Prioritizing AI for Asset and Service Operations

Nicholas Vandivere, Chief Innovation Officer, IFS Nexus Black

Table 2: From Compliance to Commitment: Change Acceleration & Organizational Buy-In to AI and Automation

Rob Cartia, VP, ProMach Business Process & Corporate Technology Leader, ProMach 

Jaryd Keith Fisher, Founder & CEO, Reliance IQ 

Table 3: From Cost Center to Profit Engine: What the Top 23% of Field Service Organizations Do Differently

Brett Buresh, Field Service Leader, Senior Manager, Deloitte Digital

Eric Kaese, Field Service Practice Leader, Principal, Deloitte Digital