Jayda Nance

Delivery Project Executive IBM

Jayda Nance, a Delivery Project Executive at IBM, excels as an accomplished process improvement leader, adept at translating business strategies into tangible profit while prioritizing stakeholders' interests. With a six-year background in leadership, project execution, and IT systems management, she consistently enhances profitability, executes intricate strategies, and innovates solutions to meet service delivery standards.

As Delivery Project Executive for Special Projects at IBM, Jayda leads multiple large-scale projects focused on data & analytics, AI, and automation, supporting account relationships and organizational strategy. Her leadership fosters a team environment for growth and innovation, emphasizing continuous improvement and collaboration. Jayda's journey includes pivotal roles as Special Projects Manager, Delivery Quality Assurance Professional, Systems Services Representative, and Service Operations Supervisor, gaining insights and a holistic business perspective.

Her notable achievements, including the 2023 Client and Partner Success Award, spotlight her ability to drive organizational vision, enhance client relationships, lead complex strategies, and manage global delivery resources effectively. With a Bachelor's Degree in Organizational Leadership & Project Management and hands-on experience, Jayda is a well-rounded leader poised to thrive in today's dynamic business world.

WED, May 8: Deep Sharing & Interaction Day

9:00 AM PANEL Future Leaders Speak Out: Advice from Up-and-Coming Front–Line Managers About How to Retain and Develop The Next Generation of Service Leaders

Step into the minds of the rising stars in service leadership who will share their take on what it takes to attract, onboard, train and retain today and tomorrow’s workforce. Our panelists, representing diverse industries and backgrounds, will candidly discuss the evolving landscape of service leadership and the pivotal role frontline managers play in shaping organizational culture, employee development, and overall success.

This session is not only an opportunity to hear fresh perspectives but also a chance to glean actionable takeaways to foster a culture that nurtures the growth and potential of future service leaders.

Hear firsthand accounts of the challenges faced by frontline managers and how they navigate and overcome obstacles on the path to leadership.
Discover how these up-and-coming leaders are fostering a positive work environment, nurturing employee growth, and implementing new initiatives.
Learn about innovative approaches to developing the next generation of service leaders, including mentorship programs, continuous learning initiatives, and other developmental opportunities that contribute to their professional development.
Explore how frontline managers are adapting to and driving change in response to evolving service dynamics.

Come get inspired by the fresh perspectives, innovative strategies, and practical advice from up-and-coming frontline managers who are shaping the future of service leadership.

Check out the incredible speaker line-up to see who will be joining Jayda.

Download The Latest Agenda