Jeff Bonnell is Senior Director, Global Domain Advisory at SAP. Jeff has extensive experience in service and asset management advising organizations how to optimize their field service and maintenance operations. Jeff has worked with companies in more than 20 counties covering industrial manufacturers, energy & utilities, medical technology, public sector, and Hi-tech manufacturers.
Customer expectations for service are at an all-time high, demanding speed, precision, and first-time resolution. This keynote will explore how leading companies are using AI, predictive analytics, and equipment health monitoring to more accurately predict service demand, prescribe resolution, guide work execution and automate supporting supply chain, billing, and finance processes for both traditional service models and outcome-based service models where SLA’s, customer satisfaction and profitability are directly tied to asset performance, uptime and usage. Discover how to harness your data to deliver service precision, unlock new revenue streams and drive profitable growth.
Check out the incredible speaker line-up to see who will be joining Jeff.
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