Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Jeffrey Blum, Senior Vice President, Western Region at Kone
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Jeffrey Blum

Senior Vice President, Western Region

Check out the incredible speaker line-up to see who will be joining Jeffrey.

Download The Latest Agenda

Employees of The Future: Overcoming Talent Recruitment, Engagement and Retention Challenges

Friday, April 24th, 2020

9:05 AM Keynote: Leveraging IoT and Predictive Analytics to Empower Your Technicians and Improve First Time Fix Rates

With more than 20 years of industry experience, Jeff Blum has proven himself as a progressive leader who has an in-depth understanding of customers’ expectations for service and how those can be transformed to drive profitability of his service businesses that span over 23 states. In his workshop, Jeff will discuss KONE’s ongoing digitalization efforts that not only help modernize internal processes and the field service network, but also drive employee productivity and onsite performance. Key takeaways include:

-Exploring IoT and real-time predictive analytics technologies that can help you achieve reduction in technician call-outs and improved customer satisfaction
-The how’s and why’s of arming your FSEs with vital information prior to onsite deployments for improved first-time-fix-rates
-Leveraging field data for cross-functional collaboration, product enhancements, improved business decision making and the identification of potential new revenue streams