Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Jodi Johnson, Director, Perfect Execution at Emerson
Emerson Logo

Jodi Johnson


Director, Perfect Execution
Emerson

Check out the incredible speaker line-up to see who will be joining Jodi.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020


5:00 PM Beer-Tasting Toolbox Talks

1. Moving from the Dispatched to the Dedicated Onsite Technician Model for Large Accounts
  • David Rabe, Senior Director, Head of Field Service Automation and MegaLabs, Siemens Healthineers

2. Achieving Accuracy in Reporting for Data-Driven Decision Making 
  • Matt Rust, Head of Service Data Analytics and Reporting, Mettler-Toledo

3. Leaving Legacy Operations Behind and Navigating through Change
  • Brian Zenz, Area Operations Director, SBA Communications

4. Optimizing Knowledge Management for Field Service Teams
  • Michael Ahrens, Senior Director, Field Service Operations, Pure Storage

5. Adding Value to Service Contracts to Extend Customer Relationship
  • Nithin Skaria, Manager, Field Operations, Acuity Brands Lighting, Inc.

6. The Implementation and Integration of Digital Tools
  • Jodi Johnson, Director, Perfect Execution, Emerson

7. The Financial Side of Service: Profit, Breakeven, When to Reinvest
  • Aaron Chiang, Vice President and General Manager - Global Field Service, Cohu, Inc.

8. Achieving the Goal of Customer-Centric Field Service 
  • Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth