Customer Advocacy: Putting Customers at the Heart of Your Business
Thursday, April 23rd, 2020
This panel session explores best practices in virtual connectivity and remote customer assistance, and how you can integrate these capabilities in your service offering. Key takeaways include:
• Examining what other professional services firms are using for virtual customer support
• What are the benefits vs. detriments of different tools?
• How to determine the rare occasion when support staff is needed in person vs. virtual
• How to manage security and other industry-specific customer restrictions while still supporting your customers