Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

John Ranalli, Oracle Corporation Senior Product Manager at Oracle
Oracle Logo

John Ranalli


Oracle Corporation Senior Product Manager
Oracle

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Customer Advocacy: Putting Customers at the Heart of Your Business

Thursday, April 23rd, 2020


2:30 PM Redefining the Future of Digital Field Service and the Connected Workforce

Customers have already redefined the service experience, and it is now up to service providers to catch up to the customer. In particular, Field Service providers are in a great position to be at the heart of transforming the customer experience. By leveraging Artificial Intelligence, AR, Knowledge, IoT, PaaS, Supply Chain, and more, companies are blurring the lines between the front office, back office, and the field. Join this session to learn:

-How your customers have become the innovators and what you can do to keep up
-Why it is so important for Field Service Orgs. to focus on the Customer Experience 
-How digital transformation allows companies to blend the roles of the front and back office with the field