Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Jorge Rubi, Vice President Eastern Division at Pitney Bowes
Pitney Bowes Logo

Jorge Rubi


Vice President Eastern Division
Pitney Bowes

Check out the incredible speaker line-up to see who will be joining Jorge.

Download The Latest Agenda

Employees of The Future: Overcoming Talent Recruitment, Engagement and Retention Challenges

Friday, April 24th, 2020


8:45 AM Keynote: Transitioning Your Workforce from Brake/Fix Technician to Value Growth Champion

Trying to take a farmer and making them into a hunter is not an easy task.  Farmers are innovative; detail oriented, problem solvers, efficient, and build relationships through trust and collaboration.  Hunters are driven, great communicators, results oriented and flexible with rules of engagement to close out a situation.  Taking a service technician and trying to get them to sell was a similarly difficult journey, but one Jorge Rubi, U.S. Vice President for the Eastern Division of Pitney Bowes Global Services & Support, and his team comprised of 230 Service Engineers and 9 Customer Service Managers who support and help retain over $65M in SLA revenue, were quite successful at.  Join this keynote for a comprehensive overview of:

- The nature of a service technician
- How to gain adoption from a service technician
- How to incentivize service technicians