Joy Čavić,

Senior Transformation Manager– Global Technical Service ResMed

Joy has been with ResMed for 6 years and has taken various roles in Australia & New Zealand Operations and Global Technical Services (GTSV). Joy holds a bachelor’s degree in public administration from the University of the Philippines and recently finished her MBA in Macquarie University, Sydney Australia. She is an experienced leader in commercial and operational management of customer service and technical services teams in consumer goods, manufacturing, and medical device industries. In her current role, she leads GTSV on commercial facing activities including exploring developing offers to grow our service revenue. She leads the teams responsible for global TSV project delivery and relationship management across our external service network in AMR, EMEA & APAC.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

5:00 PM PANEL: Avoiding Expensive Over Stocks and Out-of-Stocks: Harnessing Your Costs and Uncertain Delivery Dates

Managing inventory levels with today’s volatile supply chain is a delicate balancing act. Overstocking can lead to significant financial losses due to higher prices and uncertain delivery dates, both of which displease customers. This session will equip attendees with practical strategies to optimize inventory management, mitigate risks, and ensure smoother supply chain operations.

Key takeaways:

The hidden financial burdens associated with excess inventory, including obsolescence, storage costs, and opportunity costs.
Demand forecasting techniques to accurately predict future demand, enabling more precise inventory planning.
Inventory optimization strategies to minimize excess inventory, such as just-in-time inventory, safety stock optimization, and vendor-managed inventory.
Risk mitigation tactics to mitigate disruptions, including supplier diversification, contingency planning, and early warning systems.

We’ll also discuss how advanced analytics, IoT, and AI can enhance inventory visibility, optimize replenishment processes, and reduce costs.

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

11:40 AM MASTERMIND TOPICAL DISCUSSION - Service Sales & Marketing: Bringing Service Commercialization and Profitability to the Next Level

Join us for a practical facilitated discussion with your peers about proven ways to boost productivity in your service organizations.

Room Leader - Moderated by Len VanderHulst, former SVP Global Service, Eppendorf

Table 1 Facilitator - Michelle Landon, Regional Service Director, TOMRA Recycling

Table 2 Facilitator - Joy Čavić, Senior Transformation Manager– Global Technical Service, ResMed

Table 3 Facilitator - Chris Westlake, former VP, Life Sciences Technical Services, Genpact

Check out the incredible speaker line-up to see who will be joining Joy.

Download The Latest Agenda