Field Service

September 30 - October 02, 2020


11am – 6pm ET

Karen Mehal, VP of Field Service Lightning, Salesforce at Salesforce Service Cloud
Salesforce Service Cloud Logo

Karen Mehal

VP of Field Service Lightning, Salesforce
Salesforce Service Cloud

Check out the incredible speaker line-up to see who will be joining Karen.

Download The Latest Agenda

Deep-Dive Workshop Day: Mastering the Art of Field Service

Tuesday, September 29th, 2020

11:10 AM Workshop B1: Connect The Customer Experience From The First Contact To The Last Mile

In the Service world, it's all about your customers. They expect you to connect the dots from sales, support, and more. This is easier said than done. Customers struggle to stitch together all the conversations and interactions to provide mission-critical service in the field.

Companies need a single platform to provide a connected customer experience from the second a customer contacts service to your dispatcher and, ultimately, your brand ambassador - the mobile worker.

Join us as Karen Mehal, VP of Field Service Lightning, and Shilpa Ramaswamy, Sr Product Manager, show you how to create customers for life by providing a connected field service experience from the first contact to the last mile.