Disconnected systems and fragmented data are more than operational headaches, they’re roadblocks to customer satisfaction, technician productivity, and scalable growth. Systems integration is an imperative for service organizations, particularly those that have grown through acquisition. Hear from a panel of service leaders on how to bridge the gap between what the business demands and IT strategy to create efficiencies, gain market share and drive profitability. Learn how to:

• Structure your systems so that CRM data, technician feedback, and service actions are linked, trackable, and routed to the right teams
• Upgrade systems without overspending by leveraging modular tools, API integrations, and phased rollout plans to optimize the tech you own
• Align technology around the customer experience to ensure consistent service and follow-through
• Improve collaboration with IT as a business partner in efficiency and profit creation 

As service organizations undergo massive transformation fueled by AI adoption, mergers and acquisitions, and evolving customer demands, organizational development has become a critical success factor. Join this interactive, facilitated conversation to explore how service organizations are rethinking their structures, aligning central and local operations, and building the flexibility required to adapt without losing efficiency or focus.

Room Leader - Laurie Battaglia, CEO, Aligned at Work® 

Table 1 Facilitator

Ken Marsh, Manager, National Service, Marmon Foodservice Technologies

Table 2 Facilitator

Jayda Nance, AI Accelerators Program Owner, IBM

Table 3 Facilitator

Maor Vered, Global Service Director, IMS Services