Field Service Virtual Event

September 30 - October 02, 2020

Online

10:30am - 6pm ET

Kevin Young, Vice President of Modular Data Center Division at Cupertino Electric
Cupertino Electric Logo

Kevin Young


Vice President of Modular Data Center Division
Cupertino Electric

Check out the incredible speaker line-up to see who will be joining Kevin.

Download The Latest Agenda

Thursday, October 1, 2020: ACCELERATING THE DIGITIZATION OF FIELD SERVICE IN RESPONSE TO THE PANDEMIC

Thursday, October 1st, 2020


3:50 PM Panel Best Practices in Customer Retention

Our expert panelists will share best practices in securing new accounts and ensuring contract renewals. Key takeaways include:


  • Understanding your customers’ true needs and getting a holistic view of their existing infrastructure
  • Ensuring that your product and service offerings are optimized to yield maximum ROI for your customer
  • Practices around measuring customer success and satisfaction
  • Developing a system of metrics and KPIs that accurately reflect customer satisfaction rates and can serve as the foundation for data-driven strategy adjustments and continuous improvement