Field Service Palm Springs 2020

April 21 - 24, 2020

JW Marriott Palm Desert Resort & Spa, CA

Lien A. Randle, Senior Director, Contracts, Training and Development at Mitsubishi Electric US, Inc.
Mitsubishi Electric US, Inc. Logo

Lien A. Randle


Senior Director, Contracts, Training and Development
Mitsubishi Electric US, Inc.

Check out the incredible speaker line-up to see who will be joining Lien A..

Download The Latest Agenda

Employees of The Future: Overcoming Talent Recruitment, Engagement and Retention Challenges

Friday, April 24th, 2020


1:40 PM Keynote Developing Successful Retention and Engagement Programs

Employee engagement is the key to employee retention which, according to the Society for Human Resource Management, is a “key link to customer satisfaction, company reputation and overall stakeholder value”.  So what about your internal customers – your technicians?  What can you do to ensure their customer satisfaction? 
In this keynote presentation, we will look at seven simple steps to help improve your internal customers’ satisfaction, engagement and retention:
-Creating career paths that are enticing for technicians
-Pay structures, training, and promotions tied to advancement
-Ensuring your engagement programs are easily communicated and understood by your technicians
-Exploring other strategies for retaining technicians