With ambitious goals of cost saving and revenue generation, process optimization is a ripe opportunity for service organizations to make measurable impact. From standardizing the way work is performed, to automating repetitive tasks, to reducing manual effort and inefficiencies across systems, there are plenty of opportunities to save time and enhance the customer experience. Panelists will discuss practical strategies for identifying inefficiencies, integrating technology, and more to help you get the most efficiency out of your organization, including:

• Identifying inefficiencies in processes to determine where technology can enhance customer experience through solutions that improve service delivery
• Standardizing processes for consistency to ensure quality and reliability
• Leveraging technology to automatically transfer data and work orders between platforms, reducing manual intervention and potential errors
• Maximizing the value of your existing capabilities to get more out of your team and technology investments
• Utilizing analytics and feedback to identify and address process inefficiencies 

Take a cool break with frozen treats, fresh connections, and innovative ideas. Treat yourself to frozen goodies while networking with peers, then swing by the Tech Demo Theater to discover fresh ideas and solutions shaping the future of service.

Tech Demo Theater In The Expo

Live 10-minute vendor demos of cutting-edge solutions to support your service ambitions

• 4:10 – 4:20 pm Enterbridge

Logan Lewis, Chief Operating Officer, Enterbridge