Marc Guthrie

Organizations face critical decisions when it comes to technology investments. This panel session brings together industry leaders to explore strategies for maximizing return on investment and accelerating speed to value, regardless of whether you choose to build custom solutions, buy off-the-shelf products, or adopt a hybrid approach.

Our panelists will share insights on:

• Evaluating the pros and cons of building vs. buying technology solutions
• Identifying opportunities to blend custom and off-the-shelf approaches for optimal results
• Strategies for rapid deployment and adoption of new technologies
• Overcoming common challenges in technology implementation and integration
• Measuring and demonstrating ROI from technology investments

Attendees will gain valuable perspectives on how to make informed decisions about technology investments and drive tangible business value in their field service operations. Whether you're considering a major technology overhaul or looking to optimize your existing systems, this session will provide actionable insights to help you accelerate your path to success.

As Artificial Intelligence (AI) continues to revolutionize the field service industry, organizations are increasingly looking to harness its power to solve complex service challenges. This panel session brings together industry experts and AI pioneers to explore how companies can elevate their AI implementations to deliver tangible results with both accuracy and speed.

Panelists will discuss:

• Strategies for identifying high-impact AI use cases that address real service problems
• Techniques for ensuring AI accuracy in mission-critical service applications
• Methods to accelerate AI deployment and adoption for faster time-to-value
• Overcoming common challenges in AI implementation, including data quality and integration issues
• Balancing AI automation with human expertise to optimize service outcomes
• Ethical considerations and best practices in AI-driven service solutions

This session is designed for field service leaders who are looking to move beyond basic AI implementations and leverage advanced AI capabilities to solve complex service challenges. Whether you're in the early stages of AI adoption or seeking to optimize existing AI systems, this panel will provide valuable insights to help you take your AI initiatives to the next level.