Marc Guthrie

CEO Help Lightning

Accomplished, professional business leader and marketer with a passion for our planet, innovation, communications, delivering innovative solutions to complex business challenges within all areas of business management. Globally experienced cross functional executive with managerial and operational sales and marketing track record in the cleaning and hygiene industry and other commercial sectors. A results-oriented and forward-thinking product leader with an accomplished track record in delivering product offerings from concept to launch. Experienced in leading project development teams with strong, multi-lingual communication skills, effective stakeholder relationship management and leadership engagement.

MON, May 6: Deep-Dive Workshop Day

11:20 AM Sponsor Workshop 3 Avoid AI Traps and Faulty Assumptions: Deploy Frictionless AI as a Strategic Partner, Not a Replacement, for High Value, Impactful Service Solutions

Redefine the integration of artificial intelligence in service and support using a distinctive Frictionless AI approach. This workshop will detail how we have designed our AI to enhance and dramatically accelerate, not replace, necessary human-to-customer interactions. Harness AI to address specific challenges within service workflows, from pre-call interaction to synchronous experiences through post-call analysis, ensuring a smooth, barrier-free, effortless experience for both service personnel and customers.

Learn how to set new standards in service excellence by focusing on AI as a means to empower rather than overshadow the human experience.

TUE, May 7: Tech and Service Innovation

9:10 AM CHAIR OPENING REMARKS

HelpLightning

Check out the incredible speaker line-up to see who will be joining Marc.

Download The Latest Agenda