Marc Guthrie

Organizations face critical decisions when it comes to technology investments. This panel session brings together industry leaders to explore strategies for maximizing return on investment and accelerating speed to value, regardless of whether you choose to build custom solutions, buy off-the-shelf products, or adopt a hybrid approach.

Our panelists will share insights on:

• Evaluating the pros and cons of building vs. buying technology solutions
• Identifying opportunities to blend custom and off-the-shelf approaches for optimal results
• Strategies for rapid deployment and adoption of new technologies
• Overcoming common challenges in technology implementation and integration
• Measuring and demonstrating ROI from technology investments

Attendees will gain valuable perspectives on how to make informed decisions about technology investments and drive tangible business value in their field service operations. Whether you're considering a major technology overhaul or looking to optimize your existing systems, this session will provide actionable insights to help you accelerate your path to success.

Ecolab, a global leader in food safety, hygiene, and infection prevention solutions, has successfully integrated Enterprise Remote Visual Guidance (ERVG) to transform its customer support and field service operations. ERVG leverages augmented reality (AR), artificial intelligence (AI), and real-time video communication to connect field technicians with remote experts, enabling faster issue resolution and improved customer experiences.

In this session, Cob will share firsthand insights into the deployment, adoption, and impact of Help Lightning’s technology across Ecolab’s service teams. He will discuss: 

• The key business drivers behind implementing Remote Visual Guidance (RVG)
• Lessons learned from the rollout process, including change management and user adoption strategies
• Real-world results: How ERVG has improved customer interactions, reduced service times, optimized field support operations, and leveraged Value Analytics to quantify impact and demonstrate ROI
• Best practices for organizations looking to implement similar solutions