Mark Hermes
Chief Commercial Officer EMSAR
Mark Hermes has a proven track record of delivering profitable growth across sales, sales management, and commercial leadership roles within regulated medical device manufacturers and service providers. He currently serves as Chief Commercial Officer of EMSAR, an ISO 13485–certified service company in the medical arena, whose client base includes several Fortune 500 manufacturers and many of the nation’s largest non-acute healthcare providers.
Mark began his medical device career as a territory representative and has built his career around a consistent focus on delivering value to clients through a growth-oriented, consultative approach. Across a succession of leadership roles—including organizations that achieved successful exits—his emphasis has remained on deeply understanding customer needs and translating those insights into differentiated, value-driven solutions.
Today, throughout the EMSAR commercial organization, Mark leads with a commitment to providing best-in-class services to OEMs and healthcare providers through a data-driven, consultative model. He believes sustainable growth and long-term partnerships are built by understanding client challenges and delivering solutions that enhance operational performance, service quality, and brand equity.
Tuesday, April 7, 2026
1:35 PM Track B: Fireside Chat: Building the Business of Service: Why Dedicated Sales and Marketing Teams Drive Growth
As service organizations evolve to include remote support, self-service, and predictive maintenance, the need to market and sell service with the same precision as products has never been greater. This session brings together industry leaders who have made the leap, establishing dedicated service sales and marketing teams to position service as a true growth engine. Discover how focused, specialized teams can articulate value, expand revenue streams, and strengthen customer relationships. Leaders will discuss how to make the business case internally and gain practical insights to elevate service in your organization’s go-to-market strategy, including:
- Build a stronger business case for dedicated service sales and marketing resources within your organization
- Understand proven strategies to communicate and monetize the value of service offerings, including predictive maintenance and self-service models
- Unlock new growth opportunities by aligning service, sales, and marketing goals around customer outcomes
- Improve customer retention, deepen relationships, and elevate service as a strategic differentiator
Check out the incredible speaker line-up to see who will be joining Mark.
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