When frontline systems change, even a “simple” configuration update can create downtime, support overload, and operational risk. Too often, field teams rely on documentation or last-minute guidance, leaving administrators to absorb the fallout when execution breaks down. In this interactive workshop, Mark Prosser of ExxonMobil joins Skyllful CEO, Justin Lake, to share how his team approached a high-stakes IntelaTrac server update differently. Using an A/B pilot across two sites, ExxonMobil tested a targeted digital readiness model designed to help frontline users independently and accurately complete installation and server configuration tasks, while reducing reliance on administrator support.

We’ll unpack how the pilot was structured, the change management strategy behind it, and what early findings reveal about support demand, execution accuracy, and user confidence. This session is designed for collaboration. Join us to explore:

• How to measure digital readiness during system changes
• Ways to reduce support strain during go-live
• How to structure a controlled pilot in your own organization
• What it takes to prepare frontline teams for high-impact updates

If you’re responsible for field mobility, enterprise applications, or operational continuity, this workshop offers a practical case study and a chance to compare notes with peers facing similar challenges.