Deep-Dive Workshop Day: Mastering the Art of Field Service
Tuesday, April 21st, 2020
Over 20 years ago, Markus Rimmele set on a field service path as a Service Technician at OPTOTEX GmbH, Germany and has since climbed the career ladder to become a recognized service leader and a lifecycle management advocate with a solid background in global operations, engineering, manufacturing, and automation. In his current role as the Managing Director of US Service at Koch Packaging, Markus spearheads the machinery manufacturer’s service and support organization and sets the vision and direction for the future through the prioritization of customer needs and ongoing technological upgrades.
In his presentation, Markus breaks down the main factors behind his achievements as the field service leader in automotive, medical, solar energy, machine tooling, and material handling industries and narrows them down to key fundamentals that make organizations run efficiently. Key takeaways include:
-Field service success factors that apply to all industries, regardless of your product line
-Setting clear-cut goals for service teams and beyond
-Integrating the voice of the customer in your service strategy
-Complementing your service monetization effort with evolving technology