Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Markus Rimmele, Managing Director US Service at KOCH Packaging Systems, Inc, a member of the Uhlmann Group
KOCH Packaging Systems, Inc, a member of the Uhlmann Group Logo

Markus Rimmele


Managing Director US Service
KOCH Packaging Systems, Inc, a member of the Uhlmann Group

Check out the incredible speaker line-up to see who will be joining Markus.

Download The Latest Agenda

Deep-Dive Workshop Day: Mastering the Art of Field Service

Tuesday, April 21st, 2020


8:25 AM Keynote: Rethinking Field Service Fundamentals: Connecting Strategy, Teams and Evolving Customer Demands

Over 20 years ago, Markus Rimmele set on a field service path as a Service Technician at OPTOTEX GmbH, Germany and has since climbed the career ladder to become a recognized service leader and a lifecycle management advocate with a solid background in global operations, engineering, manufacturing, and automation. In his current role as the Managing Director of US Service at Koch Packaging, Markus spearheads the machinery manufacturer’s service and support organization and sets the vision and direction for the future through the prioritization of customer needs and ongoing technological upgrades.

In his presentation, Markus breaks down the main factors behind his achievements as the field service leader in automotive, medical, solar energy, machine tooling, and material handling industries and narrows them down to key fundamentals that make organizations run efficiently. Key takeaways include:

-Field service success factors that apply to all industries, regardless of your product line
-Setting clear-cut goals for service teams and beyond 
-Integrating the voice of the customer in your service strategy
-Complementing your service monetization effort with evolving technology