Matthias Doehler

Senior Executive Partner Hemmersbach

Matthias is a seasoned professional with over 22 years of experience at Hemmersbach, where he has played a key role in developing the company’s global OEM manufacturer business. He began his career as a technician and gained extensive hands-on experience by working in service desks, the field, and data centers. His deep understanding of the industry and commitment to operational excellence have enabled him to build and lead a high-performing team across more than 50 countries. Under Matthias's leadership, Hemmersbach has consistently delivered high-quality and high-volume cross-border field services, successfully addressing the unique challenges of a fast-paced, technology-driven and intercultural environment. His journey from technical roles to a strategic leadership position reflects his dedication, vision, and ability to effectively scale operations. Today, Matthias is fully responsible for managing and growing Hemmersbach’s global OEM partnerships, ensuring world-class service delivery and client satisfaction.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

3:00 PM PARTNER PRESENTATION Zero-Touch Scheduling for Service Organizations

Service organizations require new ways to automate their workflows to increase the service quality and meet customer expectations regarding information and self control. Zero-Touch scheduling is transforming field service management and eliminates manual processes and streamlines operations. In this session, Field Code and its customer, Hemmersbach, a global IT service powerhouse, will demonstrate how service organizations can achieve a fully automated scheduling process that requires no human interaction outside the actual onsite intervention.

Learn how Hemmersbach coordinates 4,000 employees and subcontractors in the field using Fieldcode’s cutting-edge FSM software, revolutionizing their service delivery, boosting productivity and efficiency through Zero-Touch automation.

Key Takeaways:

Effortless automation: See how Zero-Touch FSM automates every aspect of the field service workflow—from ticket creation to dispatch—allowing teams to focus on what matters most: delivering exceptional service.
Proven productivity gains: Discover how Hemmersbach increased productivity and reduced administrative burdens by utilizing Zero-Touch automation, significantly reducing the need for dispatchers and manual scheduling.
Enhanced customer engagement: Learn how freeing up time from administrative tasks enables service teams to focus more on customer interactions, resulting in measurable improvements in service quality and customer satisfaction.

Check out the incredible speaker line-up to see who will be joining Matthias.

Download The Latest Agenda