Field Service Virtual Event

April 26 - 30, 2021

Online

10:30am - 6pm ET

Michael Ahrens, Senior Director, Field Service Operations at Pure Storage
Pure Storage Logo

Michael Ahrens


Senior Director, Field Service Operations
Pure Storage

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

Thursday, October 1, 2020: ACCELERATING THE DIGITIZATION OF FIELD SERVICE IN RESPONSE TO THE PANDEMIC

Thursday, October 1st, 2020


5:00 PM Virtual Roundtable Discussions – choose one

1. Moving from the Dispatched to the Dedicated Onsite Support Model

David Rabe, Senior Director, Head of Field Service Automation and MegaLabs, Siemens Healthineers


2. Optimizing Knowledge Management for Field Service Teams

Michael Ahrens, Senior Director, Field Service Operations, Pure Storage


3. Adding Value to Service Contracts to Extend Customer Relationship

Nithin Skaria, Manager, Field Operations, Acuity Brands Lighting, Inc.


4. Achieving the Goal of Customer-Centric Field Service 

Bill Pollock, President and Principal Consulting Analyst, Strategies for Growth


5. Establishing a “Concierge Service” Culture to Drive Service Network Performance to the Next Level

Robert Gillette, former Vice President, Customer Support, STULZ Air Technology Systems Inc.


6. Using Dashboards to Manage Your Technicians’ Performance and Quality

David Douglas, Vice President, Service Management, Scientific Games


7. Applying Augmented Reality (AR) in Field Services

Ravi Advani, Director – Field Services Solutions, Digital Workplace Services Unisys


8. Determining Mutually Beneficial Key Metrics with your 3PLPs

Eric Clopper, Senior Director, Global Services Logistics and Labs, F5 Networks


9. Global Training Best Practices

Kevin Bowers, Director of Field Service Research, Technology Services Industry Association (TSIA)