Michael Galon

In an era of rapidly changing customer expectations, the field service industry is ready for a transformation. Coca-Cola is leading the way with Generative AI.

• Discover how personalized Generative AI propels the field service industry from a traditionally reactive stance to a proactive and predictive strategy.
• Tackle the industry’s pressing challenges head-on, including aging workforces, skill gaps, and the maintenance of increasingly complex machinery.
• Explore real-world examples of AI-driven solutions transforming these obstacles into avenues for growth, innovation, and enhanced service delivery.
• Dive into the critical role of tribal knowledge in the service sector and how AI magnifies this asset across organizations.