Michelle Landon

Regional Service Director TOMRA Recycling

As Regional Service Director, Michelle leads a network of field service and technical support teams across North and South America, responsible for the installation, maintenance, and ongoing optimization of Tomra solutions. Throughout her career, she has implemented several service transformation initiatives across a range of industries, such as healthcare, software, transportation, and construction. This includes customer service and engagement software, customer satisfaction programs, online portals, digital communication, and knowledge tools including employee and customer training programs.

Michelle's approach to service excellence is rooted in her ability to integrate cross-industry learnings to create customized people-enabled solutions. She encourages her teams to think outside the box and embrace new technologies, fostering a culture of continuous improvement. By prioritizing collaboration and leveraging diverse perspectives, Michelle ensures that her teams remain agile and responsive to evolving market demands.

Michelle works out of the Tomra Recycling office in Charlotte, North Carolina.