Mike Lamb

Field technicians are the backbone of service organizations, working tirelessly to ensure high levels of customer satisfaction. The around-the-clock demands of the job, however, can often lead to burnout and have a negative impact on employee morale and, ultimately, the customer experience. This session will explore proven ways to develop a more nurturing culture that supports work/life balance as the line between business and personal continues to blur.

Learn to recognize early symptoms of burnout, as well as best practices to promote work/life balance. Gain insights into how to create a more supportive work environment, including clearly defining the “workday,” flexible scheduling, employee recognition programs and mental and physical health resources. Additionally, discover how to leverage technology to streamline workflows and reduce the burden on field technicians.