Field Service Palm Springs 2020

September 29 - October 02, 2020

JW Marriott Palm Desert Resort & Spa, CA

Mike Ross, Director, Product Strategy at Baxter Planning
Baxter Planning Logo

Mike Ross


Director, Product Strategy
Baxter Planning

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda

Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, September 30th, 2020


3:00 PM Panel: Overcoming Spare Parts Supply And Management Issues To Achieve First Time Fix (FTF)

This panel session explores the impact of efficient parts and supply chain management on customer satisfaction and offers practical recommendations on how to achieve full visibility into your field operations and parts supply for improved service delivery. Key takeaways include:


-Determining the right metrics and KPIs to measure parts supply effectiveness

-The best ways to build relationships with your logistics partners to create parts efficiency

-What to do when end-of-life spares are unavailable or very expensive?

-What innovative technologies including artificial intelligence are impacting spare parts management?