Global Director, Ortho Care Service Applications Ortho Clinical Diagnostics
Clearly define the objectives, understand the processes and devise controls to manage the most important factors is the basic premise of process excellence. Applied consistently, these principles have served Mike through streamlining business processes, developing predictive monitoring, globalizing technical support and launching service management solutions.
As Global Director, Service Applications, Ortho Care™ for Ortho Clinical Diagnostics, Mike oversees the integration of business process, technology solutions and analytics. Using these principles Ortho has retooled the metrics strategy to align simplicity with clear action that is consistently focused on the customer to achieve and maintain a leadership position in service.
Check out the incredible speaker line-up to see who will be joining Mike.
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