Field Service Palm Springs 2019

April 23 - 26, 2019

JW Marriott Palm Desert Resort & Spa, CA

Moe Mustafa

Vice President, Technical Field Service – Southeast

8:20 AM Building A Culture Of Great Customer Experience With AT&T’s CODE Program

As part of AT&T’s culture of delivering an extraordinary Customer Experience they adopted an initiative called Our Promise- to build an everlasting relationship with customers.  Our Promise is executed through a skills development program called CODE. Moe will walk you through the CODE program:

  • C- Care about our customers
  • O- Own it
  • D- Deliver with confidence
  • E- Exceed expectations

He will share how they have improved the Customer Experience by redefining the way employees engage their customers.  They focused on making every interaction personal, effortless, and inspiring by Living the CODE.

Check out the incredible speaker line-up to see who will be joining Moe.

Download The Latest Agenda