Niken Patel

CEO and Founder Neuron7.ai

Niken is the CEO and co-founder of Neuron7.ai, a company that is transforming customer service with AI solutions for complex, enterprise organizations that need fast, accurate resolutions at scale. Niken has 20+ years of experience in customer service and support, making 400+ customers successful in the last two companies that he led. As a serial entrepreneur and senior leader in high-growth technology companies, Niken has experience in strategy, sales, marketing, M&A, and board duties, with an excellent track record of growing companies from a nascent stage to successful enterprises that create tremendous value for customers and stakeholders.

MON, May 6: Deep-Dive Workshop Day

2:40 PM Sponsor Workshop 12 AI Results in Production: Deploying Service Resolution Intelligence in Field Service

Hear firsthand from service leaders successfully implementing AI for field service including results and key learnings for deployment including documentation, internationalization, change management, and adoption. We’ll discuss:

Top use cases for AI and ROI (actually in production)
Perception vs. reality once AI is rolled out (production vs. pilot)
How your AI strategy will evolve and expand over time
International deployment - bringing resolutions from countries and languages into a central AI hub

Learn how Neuron7 Service Resolution Intelligence is changing the game, helping customers get to 90%+ resolution accuracy faster with turn-by-turn guidance that brings together knowledge from thousands of people, data sources, and interactions across complex service environments.

Check out the incredible speaker line-up to see who will be joining Niken.

Download The Latest Agenda