Niken Patel

CEO Neuron7.ai

Niken is the CEO and co-founder of Neuron7.ai, a company that is transforming customer service with AI solutions for complex, enterprise organizations that need fast, accurate resolutions at scale. Niken has 20+ years of experience in customer service and support, making 400+ customers successful in the last two companies that he led. As a serial entrepreneur and senior leader in high-growth technology companies, Niken has experience in strategy, sales, marketing, M&A, and board duties, with an excellent track record of growing companies from a nascent stage to successful enterprises that create tremendous value for customers and stakeholders.

Wed, April 23: Day 2 - The Future of Service: Embracing Necessary Disruption and Accelerating Tech Adoption to Solve Real Customer Problems

11:30 AM AI ADVISORY LAB SHOWCASE

Case Study 3 - Improve Driving Safety and Tech Efficiency with Intelligent AI Video

Adam Kahn, Chief Strategy Officer, Netradyne

ABC Home & Commercial Services faced challenges with technicians driving service vehicles, including unsafe driving behaviors and decreased productivity due to inferior telematics. These issues led to increased accidents, higher insurance claims, missed appointments and rising costs across the board.

ABC achieved remarkable improvements in technician safety and productivity within months of implementing Netradyne's AI-enabled Driver•i® video safety and fleet management solution.

We will share how ABC:

Reduced speeding violations by 50% within 90 days
Increased technician productivity and safety with real-time data
Improved driving scores by 100 points within 90 days
Used AI technology to set a structure for a positive company culture

Case Study 4 - How Ciena is Transforming Global Service Operations with AI

Stephan Gelinas, VP & General Manager, Global Services, Ciena

Niken Patel, CEO & Co-Founder, Neuron7.ai

Hear how Ciena is powering a multi-stage transformation across its global service organization:

Stage 1: Intelligent Search – one correct answer to resolve issues and a self-service portal for customers

Stage 2: AI-Guided Resolution Pathways –

Creating a Smart Resolution Hub to power interactive, turn-by-turn Resolution Pathways
Knowledge creation using Log Analyzer to bring machine data into the Smart Resolution Hub
Applying AI to address No Fault Found / RMA

Stage 3: Service Monetization – joint solution (Neuron7 + Ciena) for Ciena's end customers with gold contracts and uptime-as-a-service models

If you’re navigating complex service challenges, this is your opportunity to hear from a service leader with real-world experience leading a multi-faceted strategy with purpose-built AI for technical service environments.

Thu, April 24: Day 3 - AI Advisory Lab Day - Personalization and Contextualization, and Self-Service Models to Meet Customers’ Rapidly Evolving Needs

1:00 PM AI ADVISORY LAB

Come get your most burning AI questions answered in private 15-minute sessions with other field service leaders who are working with AI vendors on use cases relevant to your business. The vendors will feature technical AI experts and thought leaders (not salespeople); the field service practitioners will be director level and higher focused on AI strategy. Pre-event sign-up is strongly encouraged to guarantee your spot!

AI ADVISORY STATIONS & USE CASES

Station #1 – CIRCUITRY.AI

USE CASES - Efficiency, Productivity, Automated Service Fulfillment

Ashok Kartham, Founder & CEO, Circuitry.ai

Station #2 – ASCENDO.AI

USE CASES: Predictive Support and Escalation Prevention

Chris Dickerson, VP, Service Planning & Logistics, Nokia

Ramki Pitchuiyer, Co-Founder and Customer Champion, Ascendo.AI

Station 3 – Netradyne

USE CASES: Driver Behavior Tracking and Coaching, Route Optimization and Enhanced Fleet Profitability

Adam Kahn, Chief Strategy Officer, Netradyne

Station 4 – Neuron7.ai

USE CASES: Intelligent Search, AI-Guided Resolution, Knowledge Creation

Stephan Gelinas, VP & General Manager, Global Services, Ciena

Niken Patel, CEO & Founder, Neuron 7.ai

Check out the incredible speaker line-up to see who will be joining Niken.

Download The Latest Agenda