Nikki Narang

Senior Principal Product Manager
ServiceNow

Nikki Narang is the senior principal product manager for Field Service Management at ServiceNow. Prior to joining ServiceNow in 2017, he spent over ten years in software development, consulting, and product management roles with a focus on field service management, customer service management, and customer experience strategy.

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Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, September 30th, 2020

2:30 PM Case Study: Better Together: Connected Field Service Creates Great Experiences for All

As service quality becomes increasingly important, connecting field service to other parts of the organization is critical. Disconnected processes lead to repeat visits and dissatisfied customers. ServiceNow® Field Service Management connects to customer service, IT, project management, and more, all within a single platform. Manage people, assets, parts, knowledge, scheduling, and cost in one place. Connected field service provides a better experience for customers and technicians with higher first-time fix rates, shared data, and continual service improvement. Learn how you can accomplish this from anywhere with a cloud-based, mobile-friendly solution.