September 29 - October 02, 2020
JW Marriott Palm Desert Resort & Spa, CA
Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue
Wednesday, September 30th, 2020
As service quality becomes increasingly important, connecting field service to other parts of the organization is critical. Disconnected processes lead to repeat visits and dissatisfied customers. ServiceNow® Field Service Management connects to customer service, IT, project management, and more, all within a single platform. Manage people, assets, parts, knowledge, scheduling, and cost in one place. Connected field service provides a better experience for customers and technicians with higher first-time fix rates, shared data, and continual service improvement. Learn how you can accomplish this from anywhere with a cloud-based, mobile-friendly solution.