Field Service

September 30 - October 02, 2020


11am – 6pm ET

Nikki Narang, Senior Principal Product Manager at ServiceNow
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Nikki Narang

Senior Principal Product Manager

Check out the incredible speaker line-up to see who will be joining Nikki.

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Intelligent Field Service: Adopting Digitization and Disruptive Technology to Drive Service Revenue

Wednesday, September 30th, 2020

2:30 PM Case Study: Better Together: Connected Field Service Creates Great Experiences for All

As service quality becomes increasingly important, connecting field service to other parts of the organization is critical. Disconnected processes lead to repeat visits and dissatisfied customers. ServiceNow® Field Service Management connects to customer service, IT, project management, and more, all within a single platform. Manage people, assets, parts, knowledge, scheduling, and cost in one place. Connected field service provides a better experience for customers and technicians with higher first-time fix rates, shared data, and continual service improvement. Learn how you can accomplish this from anywhere with a cloud-based, mobile-friendly solution.