Field Service Palm Springs 2019

April 23 - 26, 2019

JW Marriott Palm Desert Resort & Spa, CA

Nikki Narang


Senior Product Manager
ServiceNow


2:40 PM Monitor, Automate, And Resolve: The Value Of Connected Service In A Digital World

Companies everywhere are putting a premium on customer experience in response to customer demand, along with its direct contribution to revenue growth and increased profitability. Creating an exceptional customer experience can be especially challenging for digitally-enabled services. They require always-on, always-connected customer service and field service, not a lone technician in the field. They generate data useful for complex issue resolution—as long as it gets to the right people at the right time.

Nikki will share how our customers are benefiting from connected service by:

  • Identifying potential issues by intelligently monitoring customers’ products and services
  • Quickly diagnosing and proactively resolving issues
  • Reducing future case and work order volume through analysis and automation
  • Delivering a seamless customer experience from initial contact with customer service to the field service visit to follow-up activities



Check out the incredible speaker line-up to see who will be joining Nikki.

Download The Latest Agenda