Nikki Narang

Senior Product Manager
ServiceNow

Nikki Narang is responsible for ServiceNow’s Field Service Management product and roadmap. He has 13 years of experience delivering enterprise and consumer software products. While with Accenture and VMWare, he designed consumer experiences for the enterprise. He is taking that same approach to Field Service Management at ServiceNow to deliver a truly connected and differentiated field service product.

2:40 PM Monitor, Automate, And Resolve: The Value Of Connected Service In A Digital World

Companies everywhere are putting a premium on customer experience in response to customer demand, along with its direct contribution to revenue growth and increased profitability. Creating an exceptional customer experience can be especially challenging for digitally-enabled services. They require always-on, always-connected customer service and field service, not a lone technician in the field. They generate data useful for complex issue resolution—as long as it gets to the right people at the right time.

Nikki will share how our customers are benefiting from connected service by:

Identifying potential issues by intelligently monitoring customers’ products and services
Quickly diagnosing and proactively resolving issues
Reducing future case and work order volume through analysis and automation
Delivering a seamless customer experience from initial contact with customer service to the field service visit to follow-up activities

Check out the incredible speaker line-up to see who will be joining Nikki.

Download The Latest Agenda