Field Service USA 2018

April 17 - 20, 2018

JW Marriott Palm Desert Resort & Spa, CA


Patrice Eberline

Vice President, Global Customer Transformation
ServiceMax from GE Digital

Patrice Eberline is Vice President of Global Customer Transformation at ServiceMax where she uses her years of service delivery experience working with prospects and existing customers to fully leverage the value of ServiceMax to their field service organizations.

Patrice brings over 18 years of services and leadership experience to ServiceMax, and has held key leadership roles in several fast-growing software companies. Focused on delivering high impact and long-term customer success, Patrice has a broad background in all aspects of implementation delivery, from methodology to package content, as well as creating/implementing best practice strategies for deployment, training, and adoption across large and complex organizations.

Prior to ServiceMax, Patrice was with SuccessFactors, serving as Global Director of SMB Professional Services as well as SuccessFactors University. Prior to SuccessFactors, she was Vice President of Professional Services at Infor, where she led a global staff of consultants across four discrete Corporate Performance Management practices and hosted operations.

11:30 AM Workshop E: Your Digital Journey: Benchmarking Your Service Transformation

We are in an age of acceleration as relates to equipment understanding, process optimization, and competitive differentiation, and increasingly service is the glue that binds the three together. The way in which we approach service evolution and transformation will not simply affect short-term goals but will set companies up for long-term growth and value.  Join Patrice Eberline, VP of Global Customer Transformation as she speaks to the importance and process of the first step in your journey, that of benchmarking your service organization and setting a path for transformational success.

Check out the incredible speaker line-up to see who will be joining Patrice.

Download The Latest Agenda