Paul Whitelam

Chief Customer Officer, FSM Salesforce

Paul joined Salesforce as part of the acquisition of ClickSoftware, where he led the global marketing team, working closely with field service management leaders across a variety of industries. He has more than twenty years’ experience in enterprise software, with leadership roles in several areas fundamental to field service such as mobile (Nokia), location intelligence (HERE Technologies) and data management (Endeca).

Day 1 - Deep-Dive Workshop Day -- The Next Generation of Leadership: Evolving Your Style and Influence Skills to Fit the Times and New Workforce Realities

2:50 PM Workshop 9 Simple Steps to Get Started with Agent-first Field Service

AI agents can be daunting, but they don't have to be. Learn from experts on how to get started with incorporating agents into your field service operations with steps on topics such as:

Identifying the best first use case
Getting the buy-in of leadership and end users
Expanding from assistive to agentic

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda