Paul Whitelam

Senior Vice President, Marketing
ClickSoftware

Paul has more than twenty years’ experience leading multi-national marketing and product teams. Paul has worked on both the technical and business aspects of many areas that are fundamental to field service. This includes senior-level positions at Nokia (mobility and sensor technology), HERE (mapping and GIS), and Endeca (data management and analytics). Prior to his current role, he served as Group VP of Product Marketing, working with field service management leaders across a variety of industries. Paul has a B.A. in Management Studies and French from The University of Reading.

9:00 AM Empowering The Field

SBA Communications owns and operates wireless infrastructure across the Americas including ~20,000 assets that are maintained by the field service team. Prior to deploying ClickSoftware, SBA gave full control of the schedule to the field managers, with little central visibility into what the technicians were doing. Join Paul Whitelam from ClickSoftware and Brian Zenz of SBA as they cover the selection process, deployment, and results of their field service management journey. This session will cover…

Best practices for working with a geographically distributed, de-centralized field team
How control and accountability significantly improve business outcomes
The importance of change management

…all in the context of SBA’s deployment of ClickSoftware’ Field Service Edge FSM Solution.

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda